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Ford Courtesy Transportation Program Support

January 25, 2016 – Building on their brand-specific design approach, Auto Rental Systems LLC (ARSLoaner.com) today announced the launch of a system to support the Ford Courtesy Transportation Program. The goal of this ARSLoaner.com enhancement is to offer a solution tailored specifically to how the Ford Motor Company runs its loaner car program. ARS realizes that specific brands will have different parameters for their loaner car fleet program based on a brand’s individual goals. For that reason we developed a system that will help Ford dealers manage their loaner cars based on the time and mileage requirements established by the manufacturer. The new Ford-specific system will notify dealers when cars should be moved in and out service and allow them to track all loaner car mileage by activity type. Through the new system, ARS will help dealers to better understand and utilize the Ford Courtesy Transportation Program, print the required PDP1 insurance forms and adhere to the reporting requirements for using Ford loaner cars. According to Laura Tierney, sales manager for ARS, “through this new Ford-specific system we hope to support the rollout of the new Ford program and help their dealers understand why loaner cars, if managed well, can really help their sales and raise their CSI.”

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GM Courtesy Transportation Program Support

October 12, 2015 – Auto Rental Systems LLC (ARSloaner.com) announces a new loaner car module to specifically support GM's Courtesy Transportation Program. GM’s Courtesy Transportation Program or DRAC car program is a major customer-focused program GM provides to enhance customer support and to deliver the high quality associated with GM sales and service. To support Buick, Chevrolet, GMC and all other GM brands, Auto Rental Systems (ARS) has designed a specific program that helps GM dealers understand the GM loaner car program and helps them optimize and manage their loaner car fleets while automating all the documentation required by GM. Laura Tierney, sales manager for ARS, states “We realized that many dealers found managing their loaner car fleet impossible due to the amount of paperwork required for tracking their loaner cars and the amount of time required per rental. When dealers did decide to utilize DRAC cars, the majority of the time was spent dealing with paperwork not ensuring vehicles were tracked and moved in and out of the loaner fleet in a timely manner to optimize the process. That is why we created a cloud-based ARSLoaner.com portal designed specifically around the GM process and printing the required PDP1 insurance forms. The vast majority of the GM dealers who demo our system see the value immediately. Using our software, many dealers have been able to increase the number of cars in their GM Courtesy Transportation Program fleet and increase the profits.”

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Recall Masters Integrates with Auto Rental Systems Cloud-Based Loaner Car Management System

Laguna Hills, CA– August 23, 2016 – Recall Masters, Inc., the leading provider of automotive recall news, data, training, and communications, today announced an integration with Auto Rental Systems (ARS) cloud-based loaner car management system, a 100 percent web-based system that allows automotive dealers to manage their loaner/rental car fleets.

The ARS Recall module performs a nightly scan of all fleet cars in the system and alerts dealers to any new and outstanding recalls. The new add-in module eliminates the need for dealers to manually check on recalls for their inventory of cars. When a new recall is found the recall data is downloaded to the system and linked to the vehicle by VIN. The dealership is then alerted via a summary email report and the car is flagged in the system. When the required recall work is completed, the repairs can be logged and the vehicle can be placed back in service. Just as the system maintains the rental history of all vehicles, it also maintains the history of all recall and warranty work performed by the dealer.

“Our customers’ needs continually change and we know we have to listen and respond. Recalls are coming like a tidal wave and our dealers just do not have the time to address this increased volume efficiently,” said Laura Tierney, sales manager for ARS. “We have partnered with Recall Masters, the best in the industry, and with the ARS Recall module we take on the recall management work for them which allow our dealers the freedom to do what they do best: service customers.”

At every touch point from vehicle sales, to loaner cars and inventory management, automotive repair scheduling and service lane visits, to auto rental and corporate fleets, Recall Masters now places actionable information at the fingertips of automotive sales and service centers, as well as consumers, nationwide.

“We are continually evolving our systems and database to provide the most relevant information possible to consumers and their automotive service providers. One big key to keeping customer satisfaction high while servicing a vehicle is the overall convenience factor. To address this, most manufacturers offer service loaner vehicles for customers to drive while they perform the required repairs. As these recall customers can arrive already upset about the state of their vehicle, and can be rather emotional, it is vital to ensure a great customer experience. Our integration with the leading loaner car management system is just one more step in the right direction to ensure consumer safety and to mitigate risk of automotive-related injuries,” said Christopher Miller, CEO Recall Masters, Inc.

Recall Masters is the leading provider of automotive recall news, data, training, and communications. The company is dedicated to helping automakers and their dealers expedite the repair of recalled vehicles and make the roadways safer for everyone. Greater recall awareness and proactive management helps automakers protect their brand and build trusting relationships between automotive dealers, rental car agencies, auto auctions and consumers alike.

To learn more about Recall Masters complete beginning-to-end solution, schedule a demo or receive a free trial call: 888-651-4480; email info@recallmasters.com; or visit:http://www.recallmasters.com.

To learn more about ARS’ cloud-based loaner car management system, get additional information of get a free trial, call: 513-334-1040, email: ltierney@ARSLoaner.com, or visit: https://www.ARSloaner.com/RM/


July 2, 2016 – In an effort to support our dealers and the challenges they face with the growing number of automotive manufacturer recalls, ARS announces the release the “ARS Recall” module. Partnering with RecallMasters, the industry-leading provider of vehicle recall data, the new recalled vehicle module will perform a nightly scan of all fleet cars in the system and alert dealers to any new and outstanding recalls. The new add-in module eliminates the need for dealers to manually check on recalls for their inventory of cars. When a new recall is found the recall data is downloaded to the system and linked to the vehicle by VIN. The dealership is then alerted via a summary email report and the car is flagged in the system. When the required recall work is completed, the repairs can be logged and the vehicle can be placed back in service.

Just as the system maintains the rental history of all vehicles, it also maintains the history of all recall and warranty work performed by the dealer. According to Laura Tierney, sales manager for ARS, “Our customers’ needs continually change and we know we have to listen and respond. Recalls are coming like a tidal wave and our dealers just do not have the time to address this increased volume efficiently. With the ARS Recall module we take on the recall management work for them which allow our dealers the freedom to do what they do best: service customers.” For more information on the manufacturer recall module or to learn how ARS can help you optimize your loaner car program, please Contact Us.

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June 8, 2016

Recalls Driving Customer Satisfaction?

Not surprisingly, 2015 was a record breaking year for vehicle recalls in the automotive industry.1 What was surprising was this rise in recalls flooding service departments also resulted in an increase in dealership customer satisfaction.2 It may seem unlikely that increases in recall work and increases in customer satisfaction would be compatible. However, service departments have armed themselves with tools to smooth the recall process and turn a potentially negative customer experience into a positive one.

One big key to keeping customer satisfaction high while servicing a vehicle is the overall convenience factor. To address this most manufacturers offer service loaner vehicles for customers to drive while they perform the required repairs. These ‘courtesy’ vehicles not only increase customer satisfaction, they can also increase profits, drive new car sales and build brand loyalty. Car dealerships that take advantage of courtesy transportation programs can use their own vehicles rather than pay a rental agency to provide vehicles. By utilizing their own loaner fleet, the dealership is essentially sending the customer out for an extended test drive. Manufacturers are realizing that putting a customer in a brand’s latest model helps take the sting out of the recall process and increases sales. Given this, it just makes sense for dealerships that service vehicles and handle recalls to participate in a loaner vehicle program.

Article by:
Laura Tierney
Managing Partner AutoRentalSystems.com LLC
https://www.arsloaner.com

1Wall Street Journal
http://www.wsj.com/articles/u-s-auto-recalls-last-year-set-record-at-51-million-1453406237
2JD Power
http://www.jdpower.com/cars/articles/jd-power-studies/2015-csi-study-despite-three-year-increase-recalls-satisfaction-among

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1. Auto Rental Systems LLC is a partner of the PDP Insurance Group. All Ford and GM dealers are required to purchase loaner car insurance through PDP.
2. All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement from either the General Motors Corporation (GM) or the Ford Motor Company.
 
   
 
   
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